COVID19 Update: We are currently processing all orders. In the event there are service or stock delays, our customer service team will notify you immediately and recommend an alternative product. For more information, please contact us at sandra.hugan@halo.com. Thank you for your loyalty and support as we navigate through these uncertain times.

Returns & Exchanges

Return/Exchange Policy

Our mission is to provide you with high quality merchandise and the highest level of customer service in the industry.

If you are not completely satisfied with your purchase, we will provide a refund or exchange of the item(s) within 30 days* of purchase. Contact our Customer Care Department at Sandra.Hugan@halo.com. We will be happy to answer any questions you may have and work with you to handle your exchange or return. We can be reached, Monday through Friday, 8:00 am to 5:30 pm EST, excluding holidays.

Prior to returning your merchandise, please contact a customer care representative to obtain a Return Material Authorization number or RMA. When you call, please have your original packing slip ready for reference. Our representatives will process your request and provide you with an RMA. In order to expedite the process, we recommend that a copy of your original order is placed in the box and your RMA number is posted on the outside of your package in the ship to information area. If you wish to exchange your item, please notify the rep at this time.

You must contact us on credits or exchanges within 30 days of receipt of your merchandise. All claims for damages due to transit must be made with the carrier when you receive the merchandise. All original packaging and/or boxes that your merchandise was shipped in must be retained for this claim.

No returns will be allowed on discontinued items, specially marked items, limited edition merchandise, free promos, seasonal sales, custom or personalized goods. All returns must be in their original packaging and in like new condition to receive a full credit.

Damaged/ Defective/ Mis-shipped
Damaged/defective or mis-shipped merchandise must be claimed to DRiV Gear Store within 10 days of receipt of the order. Contact our customer care department at  Sandra.Hugan@halo.com  with these errors and we will assist you in a quick resolution.

Even Exchanges/ Credits
If you wish to exchange your item, notify the customer care representative when you call in for a RMA. To expedite your exchange, we will place a new order for the exchanged item ASAP. When your replacement item ships out, you will be charged for that item and then credited back for your return once your exchange is received and processed. All customer return shipments to DRiV Gear Store will be at the cost of the customer. If the customer wishes to exchange merchandise on the order, DRiV Gear Store will ship out the new order at $0 shipping cost. We recommend all returns to DRiV Gear Store be shipped using UPS or USPS. DRiV Gear Store is not responsible for returned merchandise lost in transit to DRiV Gear Store.

* DRiV Gear Store has the right to refuse any incomplete or unauthorized return. A 10% restocking fee may also apply to goods or orders that fall outside our required information (RMA, incomplete) and/or time lines.

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