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I've placed my order, but have yet to receive my merchandise, what can I do?

Once your order has shipped, you will be sent an automated email with your tracking information. You can email us at fmgearstore@cmgmktg.com, or call us at 1-800-715-5112, Monday - Friday; 8:00 am - 5:30 pm EST, with one of the items you purchased or your Shopping Cart # and we will help you locate your shipment. You can also track your package online by logging into your account.

I only received a partial shipment of my order. When will I receive everything else?

Most likely, one of the items was unavailable and would not be in for at least 5 business days so we sent what was available for you. The remaining item(s) will be sent once the order is complete but rest assured, you will not be responsible for any additional shipping charges.

How do I make a change to or cancel my order?

As long as the merchandise has not left our facility, you may cancel or change your request. All requests for changes/cancellations must be received by 2:00 p.m. Eastern Standard Time so that we can locate the package and make the changes for you. Once the package has left our building, we can still stop the package and bring it back, usually within 1-3 business days; however a delivery intercept fee of $15 would be assessed. 

I'm in the military or would like to send something to someone who is. Can I send my order to an APO or FPO address?

Yes, for our military personnel we can send to an APO or FPO address.

How will my purchase appear on my credit card or bank statement?

Your F-M Motorparts Gear Store purchase will appear as Federal Mogul Merchandise on your bill/bank statement. If you believe that the charges are unauthorized, please email us at fmgearstore@cmgmktg.com or call us at 1-800-715-5112, Monday - Friday; 8:00 am - 5:30 pm EST with the transaction date, posting date and amount of the transaction. From there, we can work with our accounting department to provide specific information about the transaction.

What do I do if I have not received an electronic confirmation of my order placed online?

Perhaps the email address was entered incorrectly or your email filter may have blocked our message. Please check your spam folder or with your system administrator. You can also call us at 1-800-715-5112 and our service representatives will gladly assist you.

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